Refund & Cancellation Policy

1. About our service

SpecReview is a web-based AI-assisted engineering and manufacturing analysis service. Paid plans may provide time-limited access and/or usage credits for features such as drawing review, should-cost analysis and manufacturing documentation. Plan prices, credit quantities and validity are shown at the time of purchase. Digital access is normally provided after successful payment confirmation.

2. Cancelling a subscription

• You may request cancellation by emailing support@specreview.in from your registered email address, specifying the account email and subscription or payment reference.
• For prepaid plans, cancellation stops further renewal, where applicable. Unless a refund is approved or access is terminated for cause, your existing paid access normally remains available until the end of the paid validity period, subject to the plan's credit limits.
• Where automatic renewal has been enabled, request cancellation before the next scheduled charge. We will confirm the cancellation of future billing; a cancellation request does not by itself reverse an earlier successful charge.
• Where available, customers may also cancel a payment mandate or recurring subscription through the applicable payment-provider or banking controls. Contact us to ensure our subscription records are updated.

3. Refund eligibility

• Unused subscription: A refund request submitted within 7 calendar days after the initial payment may be approved when no paid credits have been used and no paid analysis or deliverable has been generated.
• Duplicate or incorrect payment: Verified duplicate charges or incorrect amounts will be corrected or refunded.
• Payment taken without access: If a confirmed payment is received but paid access cannot be delivered and we cannot resolve the issue within a reasonable time, you may request a refund for the undelivered service.
• Material service failure: If a paid service is materially unavailable or not supplied as described, we will investigate and offer an appropriate correction, credit, or refund in accordance with applicable law.
• Partly used plans: Credits already consumed and completed digital outputs are generally non-refundable. Any refund of an unused balance is assessed case by case, subject to applicable legal rights.

A change of mind after substantial paid usage, dissatisfaction with an indicative AI estimate alone, or unused credits remaining after a stated plan expiry does not automatically qualify for a refund. Nothing in this policy limits statutory consumer rights.

4. How to request a refund

Email support@specreview.in with your registered email, date and amount of payment, transaction/reference ID, and a short explanation. Please do not email full card numbers, PINs, passwords or OTPs.

We aim to acknowledge requests within 2 business days and communicate an initial decision or request for additional information within 7 business days. Complex cases may take longer; we will explain the delay.

5. Refund processing and timeline

Approved refunds are generally initiated to the original payment method within 5–7 business days after approval. The bank, card network, UPI provider or payment gateway may require additional time to credit the amount, often another 5–10 business days. These are estimated timelines and do not replace any shorter period required by applicable law or payment-network rules.

Where a refund is approved, associated subscription benefits or unused credited entitlements may be reduced or withdrawn to prevent duplicate use.

6. Failed payments and billing disputes

If payment fails but money is debited, please share the transaction reference with our support team. Such payments may be automatically reversed by the bank or payment provider. We will help verify the payment status and facilitate resolution. If you believe a transaction is unauthorised, promptly contact your bank or payment provider as well.

7. Enterprise and custom agreements

Custom enterprise subscriptions, negotiated contracts, implementation engagements or special quotations may have separate written cancellation and refund terms. Those agreed terms take precedence to the extent permitted by applicable law.

8. Policy updates

We may update this policy as our products or billing arrangements change. The effective date above identifies the current published version. Material changes affecting an existing paid subscription will be handled in accordance with applicable law and the customer agreement.